Junior Account Manager

We are looking for an experienced, motivated and outgoing individual to join our fast-growing company. Excellent communication skills, relationship building qualities, outgoing personality, and a can-do spirit will make this position a great success. This position reports directly to the President that oversees all the sales goals and customer needs of the company. The Junior Account Manager oversees and manages the administration of key accounts, strategizes future growth opportunities, develops key areas of business and strengthens relationships with accounts. The purpose of this role is to establish Spring Creek Growers as the leading nursery in Texas by being the very best in relationship, value and execution.

Essential Job Functions

  • HEB Account Management – 60-70% of Time
    • HEB Administrative: Weekly Tasks
      • Emailing Delivery Schedule
      • Crop Updates
      • Primary contact for store needs and corporate requests – credits, add ons, etc.
      • Emailing Care Sheets
      • Photos of upcoming crops
      • Uploading Orders to internal software system
      • Scrub testing systems for line-item accuracy and activation
      • Facilitate Open Stock orders
      • Visit 8-10 Stores Weekly
    • Management Relationship with HEB E-Commerce
      • Photo quality, accuracy and communications
      • Develop processes internally to match their A+ standards
    • Manage Pricing & Merchandising Strategy
      • Research regularly retail price point comps and comparisons at IGC and Box store
      • Manage and direct cost increases
      • Strategize placement of HEB brands & Spring Creek brands (Groovy & Bloom Republic)
    • Grand Opening Store Set Ups & Merchandising
    • Internal Communications
      • Provide weekly reports and feedback from stores
      • Establish growth categories and sales goals
      • Develop with HEB rotational planning process for future seasons
  • Other Key Account Management – 30-40% of Time
    • Managing Large Landscape Accounts across Texas
      • Facilitate booking process
      • Manage communications to individual accounts, deliveries, customer needs
      • Provide variety recommendations and coordinate palette recommendations
      • Build and develop new large commercial landscape accounts
  • Other Responsibilities
    • Attendance at monthly TNLA meetings and events
    • Seek industry relevant information and apply to customer communications
    • Meet weekly with growing and operations

Education and Experience

  • Minimum 2-3 years sales/account management experience, horticulture related field preferred
  • Microsoft Office Suite competency - Outlook & Excel proficiency medium to advanced is a must
  • Undergraduate degree in business, horticulture or agriculture preferred, but not required

Compensation and Benefits

  • Health Insurance
  • Cell phone – either corporate provided or personal stipend.
  • Salary based on experience
Working Conditions Details
Hours of Work 8am – 5pm Office Hours Monday - Friday. Full time. On site 2-3 days per week. Travel to meet with customers and visit stores weekly. After-hours and weekend communications expected as customer needs fluctuate.
Work Environment In Office (40%), travel up to 60%. Greenhouse and outdoors.
Tools Provided Computers for onsite and remote work provided

Workplace Policies and Agreements

  • Pesticide Safety Course - annual requirement
  • Employee Handbook - details workplace policies, dress code, vacation, etc
    • Casual dress (jeans and closed toe shoes with neat and professional appearance)
  • Travel to customers – expenses paid for gas, hotel

Evaluation and Review

  • 8 month – 1 year evaluation after hire date with performance review for a Key Account promotion title
  • Performance measured by key account satisfaction, accuracy of administrative tasks, and communication effectiveness to customers, and internal departments.

Knowledge & Skill Requirements

  • Communication: friendliness, positivity, self-motivation, high achieving, interpersonal skills
  • Medium to advanced Excel proficiency
  • Professional communication skills via email, text and phone to customers and internal departments
  • Organizational skills and ability to follow operating procedures connected to other departments
  • Discovery & Creativity: extension of the Spring Creek core values, the desire to learn and create
  • Promptness and Prioritization: ability to respond to customer needs and questions quickly and prioritize urgencies and tasks